Delivery Policy

ORDER DEADLINE
For businesses, we will deliver between 9am - 5pm, Monday-Friday.
For residences, we will deliver between 9am - 7pm, Monday-Saturday. Deliveries for Saturday must be ordered by 11am on the working day prior.

We offer same-day delivery Monday to Friday for orders placed by 11am. Orders for same day delivery are often possible through to 3pm. Phone us on 1800137673 to confirm.

Due to the high demand of Valentine's Day delivery, we cannot provide specified timed delivery. All orders will be delivered by 5pm to businesses and by 7pm to residences.

 

GUARANTEE
We guarantee to deliver same day within our delivery network if the order is placed before 11:00am local time Monday to Friday. Same day delivery of orders made after 11.00am and as late as 3:00pm is often possible but is not guaranteed. 

  

DELIVERY DESTINATIONS
All our floral products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

 

RECIPIENT NOT HOME
If the recipient is not home when your delivery is made, the following will occur depending upon circumstance.

The flowers will be left on the doorstep unless you have requested us not to do so.

alternatively

If the locations is considered unsafe by our courier, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery 

We guarantee delivery however in circumstances where the recipient is not in attendance the courier will make a determination regarding the safety of leaving the flowers at the door. If it is not considered safe to leave the flowers and we are unable to contact the recipient, they will be returned to the shop and redelivered after we have established contact. A re-delivery fee of $15 charge may be incurred for redelivery. The timing for re-delivery will also be affected with some orders not able to be redelivered until the following day.

 

FUNERAL ORDERS
We treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral
  

HOSPITALS
For hospital/nursing home deliveries, please supply us with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff
 
For hospital and nursing home deliveries, we recommend sending flowers vasettes or arrangements that are in their own conainer.
  • Do not send loose cut flowers as there are usually limited suitable vases available
  • Do not send large arrangements as space is often restricted
  • Most hospitals do not allow plants
  • Some hospitals do not allow flowers in intensive care or other special care units

  

HAMPERS - NEXT-DAY DELIVERY (Australia Only)

All gift baskets listed are available for next business day delivery to Sydney, Brisbane, Melbourne, Adelaide and Major Metropolitan Cities. Orders must be placed by 11 am for next business day delivery.

Deliveries to Perth, Darwin and Hobart will take an extra day. Deliveries to Regional Queensland may take an additional 1-2 business days. Deliveries to Canberra and Regional New South Wales usually take 2 business days. 

Orders received over the weekend will be dispatched the following Monday.

Deliveries of Hampers are made Monday to Friday. Deliveries are NOT made on weekends or public holidays